Backup status : Error

Hi klang999, welcome to the forum!

Can you send me a screenshot of the exact error message you’re receiving, so that I can have a visual? 

Let me know when you’re ready.

Hi, thanks for getting back to me.

The drive is called 'INT HD', but every time I started over it added a version nummer, (1), (2) etc. Every time I permanently deleted and wanted to start over clean, but it does not let me use simply INT HD as a name.

It seems now that the backup was made, even though it shows only 494 Gb, where as the size of the drive is 644 Gb. Does data get compressed? Anyway, as long as it says "Error" I'm not sure the data is porperly backed up. Thank you for your help, best, Peter

Hi klang999, if it says error, then it means that there was an issue backing up the drive. 

Are you certain that it's connected to your computer and that the Dropbox desktop application can detect it to back it up?

Hi, yes it is certainly connected and seen by dropbox. As I mentioned it looks like dropbox has back up the drive, I can see all the folders. However, as long as it says 'Error' under Status, I'm not really having much confidence that everything is ok. 

And then there ist the question why dropbox is adding a version number (x) every time I start over and does not let me erase the old version.

Thank you

Hey klang999, can you let me know the syncing status that your app reports at the moment? 

Also, what is the version of the app you're using at the moment? 

Hi

As far as syncing, it says : All files are up to date

The dropbox app version is 155.4.5495

Thanks for your help!

If it's adding a number each time, then it means that something is prevent Dropbox from detecting this as the same drive as before, and is creating a new backup.

Is the external drive swapped to other machines often? Is it possible that settings related to the drive are changed when this occurs?

No, the drive is never swapped or disconnected. And the settings always stay the same. Because I had these Error messages I deleted the backups several times, and also permanently deleted them, and tried to start over clean. this is when it added a number, increasing by one every time. Is it possible to rename a backup?

Thank you very much

Hi again, klang999! I hope you’re doing well. 

Is it OK if we open a ticket for you instead, and take a closer look into this?

Yes, that would be great.

Thanks