Forum Discussion

mgry's avatar
mgry
New member | Level 2
2 months ago
Solved

Can’t remove shared folder due to lack of space

Hi Dropbox team,

I’m having an issue with a shared folder called “Worms”.
I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space.

Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation.
I’ve tried the /share/invites page and all standard fixes, but nothing works.

Could you please manually remove this folder/invitation from my account?

Basic pack

Thank you in advance!

Delete
Shared Folders
Storage space
  • Hannah's avatar
    Hannah
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

14 Replies

Show More
  • mgry's avatar
    mgry
    New member | Level 2
    2 months ago

    Hi Walter 

    Thanks for your reply

    No, Worms folder is not placed in any other folders

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

  • mgry's avatar
    mgry
    New member | Level 2
    2 months ago

    Thanks Hannah for your reply! That was a solution, there was a HD backup folder. I wondered as well that 3 pics can make that trouble. I could not see any other folder when I clicked on different buttons. But as soon I clicked on your link I got directly to my backup folder. After I managed to fix all my Dropbox problems.

     

    Thanks a lot

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey mgry​, thanks for letting us know!

    Happy to see that your issue is now resolved! We'll be one post away if you need anything else! 🙂

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!