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howlman's avatar
howlman
Helpful | Level 5
3 years ago
Solved

Can’t upload PDF it says there is an issue with the name.

Hi!
Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!

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  • dbuser-europe's avatar
    dbuser-europe
    3 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

54 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi howlman & Snsn, thanks for posting here! 

     

    Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow?

     

    Also, could you send me a screenshot of the error you receive, in order for me to have visual too?

     

    Thanks a bunch!

  • AmineParis's avatar
    AmineParis
    Helpful | Level 5
    3 years ago
    Bonjour,

    I have the same problem, I'm new to the forum. I took screenshots, how can I send them to you ?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AmineParis, welcome to our Community! 

     

    You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

  • howlman's avatar
    howlman
    Helpful | Level 5
    3 years ago

    Mine behaves exactly like AmineParis describes. I’m trying to save a pdf-attachment from the iPhone mail app. Error message is the same as previously posted, as are the error messages inside the Dropbox app, once it is opened. 

  • Luciano A.1's avatar
    Luciano A.1
    Helpful | Level 5
    3 years ago
    Same problem here, same couple of days not being able to upload a pdf file, like somenthing sent from WhatsApp.
  • Joel Mursal's avatar
    Joel Mursal
    Explorer | Level 4
    3 years ago

    For 2 days i am not able to upload photos from iphone (up to date soft) to dropbox (pro account). Also no pdf, word or other formats are not possible to upload.

  • dbuser-europe's avatar
    dbuser-europe
    Helpful | Level 5
    3 years ago

    I have the same problem. And it's the same as described above with the pdf-files.

     

    One question: could it be because of recent update of Apple's IOS? I have updated recently and this happend after it.

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