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toonafish3D's avatar
toonafish3D
Helpful | Level 6
3 years ago
Solved

Can no longer access files on Macbook after update

Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
desktop
Mac
sync
  • toonafish3D's avatar
    toonafish3D
    3 years ago

    A little update...

     

    A few days ago I was contacted by Dropbox support.  They suggested the following relatively simple solution which fixed the syncing issue on my Macbook  :

     

    1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
    3) Select the Account tab.
    4) Click the "Sign Out" button in the Account tab.
    5) Your Dropbox will then prompt you to re-enter your account information. 

     

    After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.

     

    So Dropbox is working again on my Macbook.

     

    Maybe this will help others that are running into a similar issue.

toonafish3D's avatar
toonafish3D
Helpful | Level 6
3 years ago

Seems like I'm having a conversation with myself.

 

Last Saturday I disabled all my Dropbox files from syncing with "selective sync" but a single folder with some images and set it to "sync next". And not a single file in this folder has been synced on my Macbook since then.

 

I also added a new folder with a single image on my PC which is visible in my "selective sync" settings on my Mac and online, but refuses to show up in the Dropbox folder on my Macbook.

And when I add a new folder in my Macbook, it doesn't show on the other systems or online in Chrome.

 

I don't know what the "Sync History" list on my Mac should show, but the most recent file is from 10 days ago. So if it's the latest files that have been synced there's not much going on.

 

Seems Dropbox definitely broke on my system after the update, nothing is syncing up or down.

 

Does anyone from support have an idea how to fix this ?

Max S.'s avatar
Max S.
Explorer | Level 4
3 years ago

I'm following. Having exactly the same issue....

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