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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
Thanks Emmet,
I' m on the latest MacOS supported on my Macbook, which is Monterey 12.6.3.
MacOS 13 is Ventura, and is unfortunately not supported on my Macbook from 2015. And to be honest, I'm not planning on buying a new Macbook just to fix Dropbox.
Emmet
Community Manager
Community ManagerIn that case, can you attempt an advanced reinstall to see if that alleviates your issue? You can find out how to do so here.
I have the same situation. I have 2016 MBP. I've also tried the advanced reinstall and it ended up the same way. The new Dropbox just doesn't work on 12.6.3.... If I sign out and sign back in, it'll revert back to the old version, which works perfectly.... As long as it continues to work, I suppose I won't be attempting again, unless somebody reports it works properly.
