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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
Seems like I'm having a conversation with myself.
Last Saturday I disabled all my Dropbox files from syncing with "selective sync" but a single folder with some images and set it to "sync next". And not a single file in this folder has been synced on my Macbook since then.
I also added a new folder with a single image on my PC which is visible in my "selective sync" settings on my Mac and online, but refuses to show up in the Dropbox folder on my Macbook.
And when I add a new folder in my Macbook, it doesn't show on the other systems or online in Chrome.
I don't know what the "Sync History" list on my Mac should show, but the most recent file is from 10 days ago. So if it's the latest files that have been synced there's not much going on.
Seems Dropbox definitely broke on my system after the update, nothing is syncing up or down.
Does anyone from support have an idea how to fix this ?
Hey toonafish3D,
Did you ever get this resolved? I'd been having the exact same problems with "syncing" or "indexing" taking a ridiculously long time. Took 3 days for 6k files and I still had more than 50 to go. In the meantime, I couldn't access *any* of my files -- at all -- while Dropbox was installed. Quitting the application didn't help. I went back and forth with Dropbox support a whole bunch of times but soon tired of "maybe it needs more time," or "send me a screenshot of... whatever." I jumped through those hoops over and over and whenever a new support person logged in, I'd get similar requests. The "Please check to make sure you're connected to the Internet" was one of my particular favorites.
Anyway, I have now officially given up. I've deleted Dropbox. Yay! And until I find a better alternative, I'll use iCloud space to store my files. So far, though, that's looking pretty good.
I hope things have gotten better for you!
:::Sigh::: I used to really love Dropbox.
Hey JulieGH, sorry to hear there still is no solution.
My Dropbox is still indexing, just as it’s been doing for weeks now, and will be for the coming century I suspect.
I have not tried the little re-install routine, maybe I’ll try. But when I see the comments about a reinstall not solving a single thing and support keeping us running in circles, I might just wait for a fix…or not.
On all my other devices Dropbox still works as usual.
Best of luck, Toonafish. I hope your patience is rewarded!
Hey toonafish,
I strongly recommend against the "advanced reinstall" which hasn't been updated for the new dropbox version. I tried (my rough experience is in another macos 12 thread) and it broke dropbox completely on my end, forcing a complete os reinstall (was the quickest and least painful way of sorting it).
That "upgraded version" simply doesn't work at the moment (and Dropbox support seems to have no solution outside of "upgrade to a version that your machine doesn't support" - which is obviously not a solution). The only feasible solution at the moment is to stay on the previous version of the Dropbox app and hope it doesn't force upgrade itself (I've used LuLu firewall to block the kext from calling home to dropbox, hoping to delay that process as long as possible).
- Emmet
Community Manager
Hi toonafish3D,
We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?
Thank you!
Regards,
Emmet Hi Emmet,
Sure, I would not mind.
Dropbox is still indexing after all this time, so it would be nice if you could crack this nut.
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
