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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before t...
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
Hey JulieGH, sorry to hear there still is no solution.
My Dropbox is still indexing, just as it’s been doing for weeks now, and will be for the coming century I suspect.
I have not tried the little re-install routine, maybe I’ll try. But when I see the comments about a reinstall not solving a single thing and support keeping us running in circles, I might just wait for a fix…or not.
On all my other devices Dropbox still works as usual.
Emmet
Community Manager
Community ManagerHi toonafish3D,
We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?
Thank you!
Regards,
Emmet
Hi Emmet,
Sure, I would not mind.
Dropbox is still indexing after all this time, so it would be nice if you could crack this nut.
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
