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Forum Discussion
mattiaa
3 years agoExplorer | Level 3
Can no longer copy folder link from Mac OS Finder
hello, Mac OS Ventura 13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled the app, no dice. thanks.
Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.
93 Replies
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- Megan3 years ago
Dropbox Community Moderator
Hi roxyk & rastro2, happy Monday, wishing you both well!
Since you're facing the same issue as many others mentioned throughout this thread, have you also tried the troubleshooting steps mentioned here?
I'm asking, in order to know where you stand, and what we need to try next.
If you could also clarify the version of the app, that you're using on your end, that'd be fabulous.
Thanks a bunch!
- roxyk3 years agoHelpful | Level 5
I have uninstalled and reinstalled the app, as well as restarted my computer several times. I believe this is an issue caused by the new Mac OS software Ventura, as I didn't have this issue before upgrading to the new OS version, as well as experiencing other issues related to Ventura. Dropbox version is 169.4.5684
- Jay3 years ago
Dropbox Community Moderator
Hi roxyk, thanks for the info, I'd recommend contacting the support team directly for further assistance on their end.
- rastro23 years agoExplorer | Level 4
Same here. The issue started with Ventura. I have uninstalled and reinstalled dropbox. Quit and restarted it. Shut down the computer and restarted, etc.
- Jay3 years ago
Dropbox Community Moderator
Hi rastro2, could you confirm the version of the Dropbox desktop application, and where your Dropbox folder is currently located?
- rastro23 years agoExplorer | Level 4
Dropbox application is 169.4.5684
Location is: Macintosh HD/Users/##username##/Dropbox
Same issue for both Mac Studio and MacBook Pro
- Walter3 years ago
Dropbox Community Moderator
Hey roxyk, sorry to jump in here, but could you download and install the latest stable version (just got out btw) and let us know if this persists?
- Gr8sons3 years agoHelpful | Level 5
I'm one of the early posters to this issue.
Just downloaded and installed Dropbox v170.4.5895. Restarted.
No joy on Copy Dropbox Link menu option.
Also, Dropbox no longer auto-launches at startup. (likely a separate issue)
Retina 5K, 27-inch, 2019
3.6 GHz 8-Core Intel Core i9
Ventura 13.2.1 (22D68)
Dropbox folder is at user~Library~CloudStorage~Dropbox~all expected linked folders in place
- Megan3 years ago
Dropbox Community Moderator
Hi Gr8sons, I hope you're doing well!
Now, onto what you mentioned: Starting with the auto-launch of the app.
If you access your app's preferences, under your General tab, do you see the option Start Dropbox on system startup as selected? If so, can you try to unselected, then select it once again?
As for the context menu, could you send me a screenshot of what you see when you right click on a file, inside of your Dropbox folder, please?
Keep me posted, and we'll take it from there!
- rastro23 years agoExplorer | Level 4
It seems to be working for me after installing the latest update.
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