Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

AutHaze's avatar
AutHaze
Explorer | Level 3
2 months ago

Cannot open a shared folder despite having plenty of space available

I currently have the basic plan. I invited someone to join so I have 3 GB allotted to me. I am currently only using 1.12 GB. This shows in my profile. A friend sent me an important file toda...
Error Messages
Shared Folders
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey AutHaze​, thanks for reaching out to the Dropbox Community.

Would it be possible to find out the exact size of the folder this person is trying to share with you?

The folder being larger than the 1.9 GB you have available, is the only reason I can think of that could be causing this.

Let me know what you find!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!