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Louland's avatar
Louland
Explorer | Level 3
3 years ago

Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in ...
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Louland's avatar
Louland
Explorer | Level 3
3 years ago
Sorry lets me try again- I am studying and my tutor has sent, to my secondary email address, a Dropbox link to her folder, where she uploads supporting documents, the email says “just click on the blue "Add to Dropbox" link. “ it is when I click on this link I get the message. Thank you for your help
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Louland, sorry to jump in here! 

 

Could you try opening the folder from another browser and let me know if you still get the same results?

 

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?
 

In addition to this, feel free to send me a screenshot of the error you see on your end. 

  • Louland's avatar
    Louland
    Explorer | Level 3
    3 years ago

    Hi Megan

    Sorry it took a few days to access my desktop PC, and a different browser- I am getting the same message, ie that ~I am signed in with the wrong account so it will not open the folder.  I've tried  safari and Edhe/chrome

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