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Louland's avatar
Louland
Explorer | Level 3
3 years ago

Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in doing wrong?

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Louland, thanks for the screenshot!

     

    It might sound trivial, but just for troubleshooting purposes, can you double-check that your email is added as a secondary option using these steps? 

     

    If you've already tried that, I'd be happy to send you an email, in order for us to have a closer look into this. 

  • Louland's avatar
    Louland
    Explorer | Level 3
    3 years ago

    Hi Megan 
    Yes I can confirm that [email removed as per Community Guidelines] is showing as my secondary email, and it was verified. 
    Kind regards 
    Louise

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Louland, I just sent you an email, I'll see you there!

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