can't copy link to share files

I don't know who or how to contact for help with this, please re-direct me if necessary. When I try to copy a link to share a file I get the following message:

Can’t share file​

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I can't imagine what I have done to cause this to happen. Please help me to restore normal dropbox functionality. Thank you.

Hi there poulin888 - sorry to hear you're having issues with this.

May we reach out via email to have a further look internally?

Thanks!

Please. I appreciate any efforts to resolve this.

Do you need my email address? I assume (could easily be wrong) that you have it. If these messages are not visible to the public I am happy to provide the address.

Thanks, Steve 

Sure thing, Steve. You've got  

Whenever you get the chance, take a look at your email;'s inbox and we'll take it from there. 

Ticket: 23243579

I recently opened the ticket shown above because my attempts to copy a link were unsuccessful. Walter and Leah were very helpful, and it seemed as though the problem was resolved. Unfortunately it is not. It seemed like it was working for a bit and then it's back to the same thing.

Leah thought it could have been due to malware being detected on my files . I scanned and rescanned everything using Malwarebyles and Viper AV. Nothing bad detected.

Please help.

Steve

it appears to be working normally this morning. Yesterday, it didn't work and I opened the ticket. Then it worked for a bit. Then it was doing the same bad stuff again. Now this morning it seems to be working. I don't know what is up?

Glad to hear it's   working now poulin888 

Let us know if anything else comes up! 

Thanks Walter. So I wonder what happened? It didn't work so I opened the ticket. Leah gets back to me and everything seems OK. Then I send a couple of things out and it's back to not working. Now this morning it works again. I know the "we can't fix it if it aint broke" thing, I've said that many times. Can you tell if everything looks OK on your end? Do you have any idea of why it goofed again after Leah looking into it? I appreciate your efforts and I'm not trying to be a pain. I just really don't like posting something using a Dropbox link and getting the response that I sent a dead link. I guess I just wait and see?

Since I won't be able to look into your account's specifics, I'd suggest getting back to your ticket and ask for further information there since Leah would be better equipped to address your concerns poulin888 

Let us know of any updates!

How do I do that? I don't understand how to get to Leah and her group without posting this. I tried to respond to Leah first and my message was "delayed" delivery and as far as I know it has not gotten through yet. I may sound frustrated but not at the folks trying to help, just the situation.