"Can't load content at the moment" error when attaching files from Dropbox Android app

Thanks for posting on our forum, CKKJA.

Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms? 

Can you describe the exact steps you’re taking before the error appears? 

Finally, I’d like a full screenshot of the error you’re getting. 

Keep me in the loop, and we’ll check this further.

Trying to attach files/post photos on message boards that use XenForo platforms. I don't know how to screenshot. It is an hour glass with the words "Can't load content at the moment" below it.

"Can you describe the exact steps you’re taking before the error appears? "

Click on "Attach files", Dropbox App then "Camera uploads"

"Which platform are you trying to attach files from Dropbox to?"

I can't see that the platform is the issue when posting photos/attaching files from Dropbox to the platform on a desktop pc doesn't produce the same error message.

I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.

On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. 

After that, you can click on the following button to attach it here on the forum: 

Hi CKKJA, if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser.

Otherwise, it might be wise to use an actual computer in order to attach your screenshot. 

I'm not very IT savvy. I can't find the screenshots in my Dropbox files or my camera photos on my "actual computer" and I'm still having the mobile issue today. 

Hey CKKJA, so if I understand correctly, you're in a different app when you follow the steps to attach files, right?

Have you tried exporting them from within the Dropbox app to that other app instead?

If that doesn't work either, try to clear the cache for both apps, to see if that helps.