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DaveYoungUK's avatar
DaveYoungUK
Explorer | Level 4
5 years ago

Can't See Folders from my Shared Work Dropbox in Finder

Hi there,

I'm a fairly basic Dropbox user and have just had my company folders shared to me.

I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's Finder window the top level folder appears to be completely empty.

Any thoughts on how I get visibility & access?

 

Dave

desktop
Dropbox Basic
Share
Shared Folders
sync

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  • Cissi's avatar
    Cissi
    Explorer | Level 3
    4 years ago

    Jag kan inte se filerna när jag är inloggad och jag har en windows.

    Jag ser mina mappar som är synkade på datorn och övriga personer som loggar in kan se filerna. Det är bara jag som inte kan se filerna när jag loggar in.

    Hälsningar

    Cissi

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Ledsen att jag hoppar in här, Cissi!

     

    Är du säker på att du tittar på rätt mapp när du loggar in på ditt konto online?

     

    Du kanske tittar på en kopia av mappen istället.

     

    Om så inte är fallet, kan du försöka logga in via en annan webbläsare eller ett privat surffönster för att se om du får ett annat beteende?

     

    ----

     

    Sorry to jump in here, Cissi!

     

    Are you sure that you're looking at the correct folder, when you login to your account online?

     

    Perhaps you're looking at a copy of the folder instead.

     

    If that's not the case, can you try to login through a different browser or a private browsing window, to see if you get a different behavior?

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