Can't see uploaded files

Hi DHoesly! Thanks for posting on the forum. 

Can you clarify which Dropbox platform you used to upload your files, and where you can’t see them exactly now?

Also, did you create shared links for them, and you’re getting an error? Can you send me more details (or even screenshots) of what’s happening? 

Let me know, when you’re ready.

If memory serves, I uploaded the files by using Dropbox's button.  If I sign into my Dropbox account, I can see only three files, one of which I uploaded today (the one whose link--gotten when I click "share"--still doesn't work.  When I Ctrl+Click the link (in a Word doc) I get this error message:

Don't know if that will be helpful to you......

Best regards,

David

Hi DHoesly, does the shared link work when you copy and paste it into a browser directly?

What version of Word are you running on your machine?

Since I don't see the reply I entered earlier, the answer to your question is Yes, the link works when pasted into Chrome's URL window; and Office 2016 Word.

Thanks!!

Dave

Hi again, DHoesly! Thanks for the extra info. 

To be honest, if the shared link works normally via your web browser, then this is most likely related to Microsoft Word, rather than Dropbox.

What I’d suggest, as the next step, is to have a look with Microsoft directly. They may be able to isolate what’s happening, and provide a solution.

Thanks, Nancy!!!

Once again, I don't see the reply I sent you yesterday.  Sighhh-h-h.....

So let's say that MS Word is the problem for that particular file.  But why would the other two dozen links in the same file work just fine?  I tried pasting the link into a new browser window and the file displays perfectly, but when I paste it into either that particular file OR  a new file, it consistently shows the error message.  Any more thoughts?  Thanks in advance, Nancy!

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DHoesly wrote:

So let's say that MS Word is the problem for that particular file.  But why would the other two dozen links in the same file work just fine?

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You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.

Thanks for the hint, Rich!  I followed the instructions in that link, except I used "ForceShellExecute" as the registry value instead of "Value Name: ForceShellExecute" (which is how the instructions read).  However, although the Dropbox link works fine in the URL window, it still fails when put as a link in a Word doc.  Guess I'll try the Microsoft forums....   Again, thanks for trying!

Dave

Rich---  forgot to mention that I had the same failure even after re-booting (which I thought might be necessary, the registry having been changed).

Dave