Cloud icon with arrow on some folders/files (Mac issue)

We do appreciate your feedback on this, latelio, and I'm glad you were able to make your folders available offline; if you want your entire Dropbox to be available offline, you can do the same thing with the Dropbox folder itself as well.

As for your other machine, what's the current sync status on that one? You can hover over your Dropbox icon for that info.

Does syncing seem stuck on a particular number of files?

I'm so glad I'm not the only one having this issue, I thought I was going mad.  Green circle as I've told Dropbox to save an offline copy, but a cloud next to it and can't open the file no matter what I do.

The comments from Dropbox staff here, literally giving the basics, eg "click for an offline copy" as though people haven't done that, are an insult to people's intelligence.  Just acknowledge the program since the latest update is messed up.

I'm off to find an alternative to Dropbox, anyone got any recommendations?

Hey RallyXS, indeed, in some cases a folder can have both a green circle with a white checkmark and a cloud icon beside it. 

This means that the folder contains at least one online-only file, but any newly added files will become available offline by default.

Is this not the behavior you see on your end?

Hi,

No, I have files with those 2 icons, as well as folders.  I've been in touch with support, and it's to do with iCloud, but even turning iCloud off I have the same issue and can't access files.

Hey RallyXS, what happens when you quit Dropbox, and try to access the file then? 

Do you see any errors?

Yes, I have the same experience. A single file, with both the green checkbox and cloud with down arrow. Even after I right mouse click and "Make available offline" the cloud arrow stays. Not sure why the picture is fuzzy, but you get the gist.

Behavior is as other have stated. I can't access the file offline until I open it, and THEN the cloud goes away. This is not a practical solution to do with the 50,000 files.

This is NOT working anywhere close to the way it was before Dropbox moved to the new location on Mac.

Question is, what is Dropbox doing about it and when can we expect a fix.

Hi vavelar, could you try contacting the support team directly for them to investigate this in more detail?

Walter.-

The main problem is that syncing the files by opening them is not a realistic option. I am not connected to the internet all the time. Most of the time I need the files I am traveling and have no internet access. This is the reason I have all the files synced all the time. With this new setting I can not see the files when I need them.

There is no option to sync all the files all the time. You state: "Also note that you can adjust your syncing settings through the app's preferences under the Sync tab, if needed." Can you please specifically explain what are the steps to take to stop this syncing issue? I have tried to change the settings, but there is no such option.

This new update is a real problem!

Hey jvelasco, thanks for the nudge on this and all the information you've shared with us.

With the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using Preferences.

Instead, this can be reconfigured directly in Finder. Here’s how:

1. Open Finder.
2. Select the folders the default setting should be applied to or select the entire Dropbox folder in ~/Library/CloudStorage.
3. Right-click Make available offline.

This will make the current files and folders contained within your Dropbox folder Available offline, as well as any files and folders you add in the future.

To make newly added files online-only instead, follow the steps above but select Make online-only instead.
 

I hope this helps!