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Forum Discussion
BasicUser
2 years agoHelpful | Level 6
"Copy Dropbox link" option not working on macOS Sequoia 15.1
I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox link do nothing upon right clicks. I appreciate any help in solving this problem.
The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally.
40 Replies
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- BasicUser12 months agoHelpful | Level 6
I have tried re-installing, even using sudo commands to clean everything out. It took time, but the problem remains. So, I'm waiting for a newer version.
- Megan12 months ago
Dropbox Community Moderator
Hey Chris P.23, uninstalling the app simply removes the program from your device, but shouldn't mess with permissions or your content in any way.
Also BasicUser, can you send me a screenshot of what it looks like on your end, in order for me to have a visual too?
- BasicUser12 months agoHelpful | Level 6
The reply box doesn't allow me to attach a screenshot this time.
- Hannah12 months ago
Dropbox Community Moderator
Would you mind sending us a screenshot through a shared link, BasicUser?
- BasicUser12 months agoHelpful | Level 6
https://www.dropbox.com/scl/fi/v9lt5xvju1kk5fjeb8ba7/Dropbox-Quick-Actions.png?rlkey=tr7w6n09xwnngc87vi25nf71p&st=t5w291hn&dl=0
- BasicUser12 months agoHelpful | Level 6
https://www.dropbox.com/scl/fi/vcgdbohlru2tvdopvd2ny/Dropbox-Quick-Actions.mov?rlkey=gqu13xg4ktv8xfovlpqi3f2u3&st=k0akvqt8&dl=0
- Hannah12 months ago
Dropbox Community Moderator
Thanks for that, BasicUser.
Did you find the time to try what our specialist suggested on your ticket about the new user profile?
- BasicUser12 months agoHelpful | Level 6
Not yet. I'll do that when I get time in a couple of weeks.
- Walter12 months ago
Dropbox Community Moderator
Feel free to take your time BasicUser - just let us know of any updates.
- BasicUser12 months agoHelpful | Level 6
Finally, I got time to create a new user on my MacBook and install Dropbox. Copy Dropbox link works! But my existing accouns still has the same problem. What else should I do?
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