Forum Discussion

mikemohr's avatar
mikemohr
Helpful | Level 5
4 years ago

Couldn't upload. Give Dropbox permission to access this file

Hello- I'm running MacOS 13.0.1 and recently, I have had no luck removing the single badge notification. I have tried everything, reinstalled dropbox several times and now i've removed everything (...
desktop
Error Messages
Mac
sync
Riqiv's avatar
Riqiv
Explorer | Level 4
3 years ago

Hi there, 

 

Yes, DB has full access (see screenshot). Thx for the "unlinking" info.  Why don't we wait for my Clean Install and see if the issue persists. 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sounds good, Riqiv!

 

Whenever you're ready, please reply back to us here, to let us know.

 

Have a great weekend!

  • mitchellmedia's avatar
    mitchellmedia
    Helpful | Level 5
    3 years ago

    Hi Hannah

    I have exactly the same problem as Riqiv, except the filenames are different: .run & .lock (see attached photos). Have tried everything suggested & still the problem persists. Very annoying to have a red exclamation badge permanently/repeatedly appearing on my dropbox menu icon - to inform me of what I already know about the two files it cannot sync etc.

     

    mitchellmedia

      

    • mitchellmedia's avatar
      mitchellmedia
      Helpful | Level 5
      3 years ago

      In my reply post above: Riqiv should have read mikemohr

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI mitchellmedia, the red icon is a notification, which can be seen in the bell icon. If you click there, are you able to mark the notifications as read, which will remove the red icon?

      • mitchellmedia's avatar
        mitchellmedia
        Helpful | Level 5
        3 years ago

        Indeed. The notification is the other screenshot I attached. When notification read & closed the red notification icon reappears shortly after & so on repeatedly. That is the issue, because the .run/.lock file issue is not resolved. Unless anyone here can help. 

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