Forum Discussion

mikemohr's avatar
mikemohr
Helpful | Level 5
4 years ago

Couldn't upload. Give Dropbox permission to access this file

Hello- I'm running MacOS 13.0.1 and recently, I have had no luck removing the single badge notification. I have tried everything, reinstalled dropbox several times and now i've removed everything (...
desktop
Error Messages
Mac
sync
Riqiv's avatar
Riqiv
Explorer | Level 4
3 years ago

Hi Jay,

 

I'm going to try something before I start typing instructions into the terminal on my Mac. I will remove ALL files and folders from Dropbox and see what happens. Then put them back in 3 different folders and try to find with files are causing the issue.

 

Oddly, when I push "Go to file"  as in screenshot nothing happens. I've also searched for these files on my iMac to no success.

I'll keep you all posted after my attempt at putting things back into DB in sections and after trying your suggestion if I get around to it.

 

Thank you 🙂

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks mitchellmedia and Ryan22 for checking.

 

Just to confirm, have you also tried these steps to fix your hardlinks and permissions?

  • mitchellmedia's avatar
    mitchellmedia
    Helpful | Level 5
    3 years ago

    Hannah Yes, one of the first things I tried: fix permissions several times - no joy; then also tried fix Hardlinks, also didn't work

  • Riqiv's avatar
    Riqiv
    Explorer | Level 4
    3 years ago

    Hello there, 

     

    As an experiment I EMPTIED the entire Dropbox Folder to my desktop. It synced to my iPad and that Dropbox (on iPad) is also empty. 

     

    However, I am still getting alerts saying "Couldn't upload. Give dropbox permission to access this file." (See screenshot.)

    Strange behavior!!!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Riqiv - sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point? 

  • Ryan22's avatar
    Ryan22
    Helpful | Level 5
    3 years ago

    Yes, I have tried all the recommended steps thus far and it goes away for about 10 minutes and then presents the issue again

  • Riqiv's avatar
    Riqiv
    Explorer | Level 4
    3 years ago

    Sure, no problem...if we could solve this for me and other Dropbox users that would be good!

     

    Do you need my email address???

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks Riqiv and Ryan22, I've just sent you an email, so we'll continue investigating this there.

  • mitchellmedia's avatar
    mitchellmedia
    Helpful | Level 5
    3 years ago

    Hannah Can you update me with the conclusion of your email correspondence cited above, if a solution is found, as I have the same issue (except with .run and .lock files)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    mitchellmedia, since we need visibility over your Dropbox account to investigate this further, is it OK if I log a ticket for you to this email address?

  • Riqiv's avatar
    Riqiv
    Explorer | Level 4
    3 years ago

    Yep, no problem 🙂

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for confirming, mitchellmedia! Please check your email address, and reply back to me. 

     

    Riqiv, from what I can see, Hannah has opened a ticket for you. She'll respond back to your message, as soon as she reviews your case. 

     

    Cheers!

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