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Desktop app is stuck at indexing for days
Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas?
Thank you!
Thanks for the screenshot, selkie19.
Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?
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- Hannah
Dropbox Community Moderator
Hey selkie19, thanks for the update here!
I'm glad to see that your issue seems to be resolved, but do let us know if you come across any other issues.
And thanks for checking as well, EagleG.
Would you mind letting us know the version of the Dropbox app that you have installed?
You can hover over the Dropbox icon for this info.
v169.4.5684
thanks for your help--
E
Yes--all of the folders/files I originally had selected for synching to the laptop appear in the Finder, and they all have little clouds that say "please wait" when I put the arrow over them. I can open them, but changes don't synch to Dropbox.
Yes, email is fine--thanks
My Dropbox has been indexing since I upgraded the app last week.
I've tried all the suggestions in this discussion: https://www.dropboxforum.com/t5/Create-upload-and-share/Desktop-app-is-stuck-at-indexing-for-days/td-p/667984 and have uninstalled and re-installed the app.
I'm running version 170.4.5895 on Mac 12.6.3
- Hannah
Hey OceanElf, thanks for reaching out.
I moved your post to the thread you linked, so we can keep everything together and still look into it.
Are you still having this issue today?
And how many files do you have in your Dropbox folder?
Do they have syncing icons on them?
Yes, it is still frozen on 90,445 files.
I'm not sure what you mean by "syncing icons". Do you mean the icons in Finder that are a cloud, etc.? Most are cloud outlines and some are cloud outlines with a down arrow through them. Here's a screenshot:
