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MarcelloSax64's avatar
MarcelloSax64
Explorer | Level 3
3 years ago

desktop disappeared on macbook

Hi. I've installed "Clean my Mac" applications and (I don't know how) after a scan of the system I've discovered that my desktop (all the folders) disappeared. They all are in my Dropbox account and ...
Computer Backup
desktop
Dropbox Backup
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome to the Community, MarcelloSax64! 

 

It sounds like you’ve enabled computer backup on your Dropbox app. 

 

Can you please follow these steps to disable it, and let me know if they help?

 

Keep me posted for any updates.

MarcelloSax64's avatar
MarcelloSax64
Explorer | Level 3
3 years ago

Hi. I've begun to do what you've said to me but i can't do it. don'y know why

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, MarcelloSax64!

     

    Do you want to tell me where you're having difficulty with the steps, so that we can look into this together? You can also send me a screenshot, if you prefer.

    • MarcelloSax64's avatar
      MarcelloSax64
      Explorer | Level 3
      3 years ago

      Hi. Can you try using Team Viewer ? 

      If you want we can try this way.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MarcelloSax64, unfortunately, we're not able to screenshare through the Community; is it possible to send screenshots of anything you might be having trouble with, so we can try to help you?

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