We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Dropbox app android won't upload till app is opened
Hello,
With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.
Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
53 Replies
Replies have been turned off for this discussion
- It was set to auto upload when battery is above 10 percent. There is not an option to switch it on or off. You can only switch it to when telephone is charging. So I switched that option on and off again. I will see if this helps. Thanks.
Hi Walter No problem, please go-ahead.
Yes I have tried On-Off
Camera only sync's when the App is physically opened.
- Walter
Dropbox Community Moderator
Thanks for the additional information Pannedout - much appreciated!
Here is how to check:
1. Go to Settings
2. Device Maintenance
3. Battery
4. Always Sleeping Apps.
Should our mobile app show up there then press and hold to delete from the list.
Let me know if this did the trick for you please.
Hi Walter
Thanks for the information. Had a look on the phone and regretfully the options you describe are not on the latest version of Android on Samsung.
I am running Android 9 Pie
I have changed the settings within Battery Usage to "High Performace Mode" In an attempt to resolve the issue. I cant seem to locate a setting where you are able to change individual apps to different performance settings.
Please let me know if you find a location for this.
Thanks.
- Walter
Even though I'm not an expert on Android devices here's what I found after a web search on this Pannedout:
This is how to check that battery optimization is on /off for each app:- Open your device's Settings app .
- Tap Apps & notifications Advanced Special app access Battery optimization.
- If an app is listed as “Not optimized,” tap the app Optimize Done and vice versa if needed.
Let me know how it goes!
I have this problem on Samsung Galaxy S10e phone. I have performed ALL of the recommended tasks and yet when I open Auto-Sync in settings, the Dropbox app says "Sync off for all items" .
Additionaly when I click on the 3 dots in the upper right corner (settings options) the "Sync Now" option is grayed out, meaning I cannot even activate a sync manually.
Oddly, some items are syncing.
Uploads are turned on in the Dropbox all as well. Dropbox is NOT set to sleep on the phone.
What now?
- Walter
Hey there 808mic - sorry to ask but are you having an issue with the camera uploads feature on your Android device or on a computer when using our mobile app?
I'm only asking because you mentioned an "Auto-Sync" option and I'm not familiar with it; could you post a screenshot perhaps?
If you could include the steps you take to do this as well, that'd be very helpful.
It goes without saying that any additional information will be much appreciated too!
I have a Samsung Galaxy S9 and I think I just figured it out:
Settings
Device Care
Battery
Power Mode
Switched from "Medium Power Saving" to "Optimized" and it seems to work again. I took a photo and turned the screen off and it uploaded with no problem.
