Dropbox can never finish syncing because one folder is locked by another user.

Hey banbikas, sorry to hear you're having issues with this.

Have you tried doing this via the website instead of doing it on your computer? 

Can you also send us a screenshot of the error you mentioned so that we can have a look too?

Thanks!

 Here are two screenshots of the problem.  The first shows the message I get when I respond to the prompt to update Dropbox to the new MacOS platform.  The message at the foot of my Dropbox drop-down menu item from the upper task bar always shows the message 'Syncing Mongolia LV report'.

The second screenshot shows that this folder 'Mongolia LV report' cannot be updated - it is 'Locked' and I have only 'Read only' permissions.

I would like to remove the folder from my Dropbox account, but it can neither be deleted directly or moved to the Trash.

No, I have not tried doing this via the website.  I haven't used the website directly for quite a long time.

Appreciate any advice you can offer

Thanks

Can you also send us a screenshot of the app's exact status as shown in your menu bar banbikas ?

Apart from that, can you try removing the folder via the website and let me know how it goes? 

 Here's the screenshot of the drop-down menu of Dropbox.

In the website, the folder 'Mongolia LV Report' is not there.  All other folders are present.

Thanks for the help.

Hi banbikas, are you not able to unlock the file via your OS settings, since this could be what is preventing the deletion.

Another method to try would be to quit the Dropbox desktop application entirely, and then try dragging the folder to Trash and then restarting the machine and Dropbox.

Hello Walter.

Do you have any further advice?

Since the folder does not appear in the website, the creator probably deleted it some time ago, but since I cannot remove it from my Dropbox folder on my laptop, it prevents any updates and syncing can never be completed.

Did you try the steps in my previous post to see if this helps?

Hi Jay

I may not have properly understood what you are suggesting.

I can't unlock the folder on my laptop, because I am not the creator of the folder.

I am also not sure how I can quit the Dropbox application.  The Dropbox folder and sub-folders are an integral part of the file management system under MacOS Finder.  I am not operating through a desktop application.  How can I quit Dropbox?

The desktop app is the one which syncs your files, shown in your screenshot banbikas.

You can click on the Dropbox icon in your menu bar and then click on your avatar (account's picture) and Quit. 

Let us know if you still get the same error after quitting the Dropbox desktop app completely before trying to delete this folder. 

Hi there

Thanks for the advice.  I managed to quit the Dropbox application.  But I still cannot unlock the concerned folder, so I was unable to drag it to the Trash.  I restarted the laptop, and I still have the same issue.  Dropbox is once again trying to sync the 'Mongolia LV report' folder and is unable to do so. Hence I cannot update Dropbox when prompted to do so.