Forum Discussion

DBPROB's avatar
DBPROB
Explorer | Level 3
2 years ago

Dropbox files not showing on Macbook Air but are visible on Android phone

Can anyone tell me what's going on? Is it a sync setting problem? I only have free level for Dropbox.
Android
desktop
Mac
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

When you say that all files are empty, do you mean that the files are literally empty of data, or are they taking up no space on your machine, or are you referring to folders instead?

 

The selective sync setting would be visible in the Dropbox desktop application when you open the preferences, using these steps.

DBPROB's avatar
DBPROB
Explorer | Level 3
2 years ago
When I open the avatar it says that there are two devices connected (android and Mac) but has no preferences option
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you clicking the Dropbox icon in the menu bar near the clock on the Mac?

    • DBPROB's avatar
      DBPROB
      Explorer | Level 3
      2 years ago
      On the taskbar at the bottom of the screen
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You need to click the Dropbox desktop application icon on the menu bar at the top of the screen, assuming that the app is running, in order to access the preferences, as mentioned in the article I previously linked. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!