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colsar's avatar
colsar
New member | Level 2
1 month ago

Dropbox folder missing from indexed locations for searching on Windows 10

Device
HP Desktop
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
238.4.6075
Syncing Status
Up To Date

Question or Issue
I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add it hoping it would rebuild the index. IT'S NOT THERE TO SELECT AT ALL!! I have my dropbox as a fold in Documents. When I go to C Users Myname Documents, dropbox is not there.

I've right clicked the folder and in properties, went to advanced, UNCHECKED allow this folder to have contents indexed and applied that. Then I went back and checked it so they could be indexed and applied that. 

Dropbox is still not in the indexing options list of folders.

29 Replies

  • SDave's avatar
    SDave
    Explorer | Level 4
    1 month ago

    Windows 10 - Dropbox 238.4.6075

    And yes

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the additional information there, Dave. Can you also send us a screenshot of a file in your Dropbox folder on your computer and what you see when you search for it? 

  • inF1's avatar
    inF1
    Explorer | Level 4
    1 month ago

    I'm having exactly the same issue as the original poster, so adding to this thread as a "me too"

    Device
    Desktop PC
    Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
    Installed RAM    16.0 GB
    Storage    932 GB SSD CT1000BX500SSD1, 3.64 TB HDD ST4000VN006-3CW104
    Graphics Card    NVIDIA GeForce GTX 1070 (8 GB)
    System Type    64-bit operating system, x64-based processor
    Operating System
    Windows 10 Pro Version    22H2
    OS Build    19045.6466
    Dropbox App Version
    238.4.6075
    Syncing Status
    Up To Date

    In these screenshots you can see that Dropbox does not appear in the options for an Indexed Location in Windows.

    Also, searching in the dropbox folder for "classcharts" - which IS in that folder - returns nothing.

    Cloud content search is enabled.

    And I used to be able to search all my dropbox contents until recently (maybe a couple of weeks ago?).

    My dropbox sync preference is "Available offline" - all the files are on my computer, I only use Dropbox for an off-site backup.

    Please can you help/suggest to be able to search inside the Dropbox folder again?

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey inF1 - sorry to hear you're also having issues with this.

    Can you clarify if you've tried all the troubleshooting steps that were mentioned in the thread, like closing and restarting the Dropbox desktop app and the computer? 

  • colsar's avatar
    colsar
    New member | Level 2
    1 month ago

    Sure have! I just changed my account email address so I could reply to an email from Hannah with a matching 'from' email. I think she is going to open a case or something??

  • inF1's avatar
    inF1
    Explorer | Level 4
    1 month ago

    Thanks for the quick reply.

    Yes, even after a fresh reboot and stopping/starting dropbox the special Dropbox folder does not appear as an option for Search Indexing.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    In that case, may I reach out via email to investigate further inF1

    As for you colsar, I'd suggest taking a look at your inbox for Hannah's email to continue with her directly at this point. 

  • inF1's avatar
    inF1
    Explorer | Level 4
    1 month ago

    Hi Walter, yes please, either private message or email will be perfect, thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    No worries inF1 - I've just followed  up via email so please take a look at your inbox and we'll take it from there. 

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