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Kateymw's avatar
Kateymw
Explorer | Level 3
2 years ago

Dropbox full due to shared folder; can't leave as don't have sufficient permission to do so.

Hello

 

My Dropbox is full due to a large shared folder. This is one I accessed about 4 years ago and haven't used since; I'm not sure why it has reappeared overnight and synced with my own account. I tried to click the sharing option to remove my own access but it comes up that I don't have permission to do so (it says "This folder can only be managed by the XXXX team." 

 

I then tried to delete the file in my account and again it says I don't have permission to do so. 

 

It seems ridiculous I can't remove myself from an account I haven't accessed in four years, that I haven't added myself to. I have tried to contact the person who manages the account but I am not getting any response from them, and in the meantime my own DropBox is full and giving me warnings all the time. 

 

 

Error Messages
Share
Shared Files
Shared Folders
sync

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi guys! I hope you're doing well! 

     

    I checked with our Team and it seems that they are actively investigating this. 

     

    We will make sure to follow up here once we have additional news. Thank you for your patience, and understanding! 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Kateymw and hilpara 

     

    I think this is now fixed... not that Dropbox have communicated anything with me though 😞 

  • Kateymw's avatar
    Kateymw
    Explorer | Level 3
    2 years ago

    Thank you. In the end I managed to contact the person who owned and had set up the account the teams was coming from and she deleted the whole account which hadn't been used for years. Very frustrating the lack of communication from Dropbox on this one!

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