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gregger59's avatar
gregger59
Explorer | Level 3
2 years ago

Dropbox has quit uploading folders

I am uploading folders via the Dropbox web interface, from my PC running Windows 10.  I have LOTS of open storage space.

 

It has been working flawlessly for days. I am connected to a high-speed internet connection and all else is working with the Dropbox webpage. Suddently it stopped, as if I had reached a cap. Is there a cap? Note, this is a company laptop and I'm not allowed to download or install any Dropbox desktop app.

 

When I select a folder using the "Upload" button, it correctly counts the number of files to be uploaded and asks for an OK. 

 

When I hit okay, the download dialog opens and says "Uploading File 1 of 700 (or whatever the number) but fails to progress past File 1. The queue shows all the other files waiting.

 

I have tried uploading various folders of all sizes from my PC but none are getting past "File 1..."

 

Any help appreciated. Please remember, upload was working flawlessly until it wasn't; no change in the laptop or the network.

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there gregger59 - sorry to hear you're having issues with this.

     

    Could you please try clearing your browser's cache or another browser, preferably with no extensions or plugins running and let us know how it goes?

     

    You might also want to reboot your computer and internet router while at it by the way.

     

    Keep us posted anyhow!

  • gregger59's avatar
    gregger59
    Explorer | Level 3
    2 years ago

    Hi Walter, thanks for the suggestions.

     

    I cleared the cache and also rebooted both the internet router as wel as the computer. Unfortunately, folder uploads still don't get beyond the first file. I don't have access to be able to install an additional browser on this laptop; all I have is MS Edge.

    FYI, File upload (vs. folder upload) does not work, either.

     

    Strange how this all worked fine a few hours ago, and now not.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    How large are the folders in question gregger59? Does this behavior persist with smaller folders or individual files as well? 

  • gregger59's avatar
    gregger59
    Explorer | Level 3
    2 years ago

    Unfortunately, yes, this behavior is the same whether attempting to upload a single smaller file, or an entire folder filled with numerous files. Very frustrating.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for me gregger59 

     

    Is it possible for you to try another network, device or web browser, just for testing purposes? 

  • gregger59's avatar
    gregger59
    Explorer | Level 3
    2 years ago

    Hi again,

     

    I have tried some variations but nothing changed. However, I did find that by zipping the contents of a Windows folder into a single .zip file, and then using the "file" upload feature, I am able to do uploads that way. Something about the file folder structure must be making Dropbox unhappy. FYI.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm glad you found a work-around, but if you'd like to have a further look into this, please let me know and I'll reach out via email gregger59 

     

    Thanks!

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