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Forum Discussion

Brooknei's avatar
Brooknei
Helpful | Level 6
3 years ago

Dropbox seems to be corrupting files…

I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of...
desktop
Dropbox Plus
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey koizpad, let's see what we can find together here! 

 

Do you experience the same situation as the OP mentioned? 

 

When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it? 

 

It'd also be lovely to walk me through the steps that you follow when this happens, in order for me to have a clear visual on my end. 

 

I'll be waiting for your updates!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey koizpad, did you download these files from your account online, or did you sync them using the desktop app? 

 

Would you be able to send us a screenshot of the error too? 

  • koizpad's avatar
    koizpad
    Explorer | Level 4
    2 years ago

    Hey Megan 
    Somehow your reply slipped through my email account.

     

    I synced them usign the Desktop App. 

    The error message is in Japanese .

     

     

     

    • koizpad's avatar
      koizpad
      Explorer | Level 4
      2 years ago

      And when I download the file directly from the browser, the encoding issue is gone.

      This happens with other file formats as well, but I have already deleted those files. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi koizpad, in order to look into this further, I believe that contacting the support team directly would help.

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