Dropbox stuck at "Starting"

Yes!!!! 52.4.60 works. Thank you so much @cccum

Hey cccome - thanks for posting what worked for you - glad to hear you got this sorted out in the end. 

samurai023: I have just provided you with an update via email - let me know when you get the chance to see it. 

Cheers! 

[EDIT: Quick note on this: Our latest stable version of the desktop app seems to have resolved this issue.]

Wait, what?  Dropbox can't handle more than 300,000 files?  Why on earth do you offer a 2TB solution if you can't handle a lot of files?  I've been waiting for over 30 minutes for Dropbox to leave "Starting..." and actually start syncing something.  I've tried updating and all of the other suggestions, but the app is still sucking pond water.

Sorry to hear that Mongrot - are you still having this issue?

If so, for how long has it been stuck at "Starting" on your device(s)? Would you mind sharing a screenshot of the message on the desktop app to have a visual too? Also, are you using Windows or Macs? 

Let me know and we'll take it from there. 

Hey there Cyril_linux - apologies for the delayed response.

If you're sure you're running our desktop app on a supported configuration meeting our minimum requirements, the next thing to check here is security programs such as antivirus and firewalls, while this could also be related to your proxy (or even VPN if you use one) settings.

I hope this information helps to some extent and please keep me posted on your findings Cyril.

I am stuck in this problem now. I am not using Mac OS. I use Windows 10 and it's the first time I have been experiencing this problem in my 3 machines this year since I used Dropbox from 2009. I think there's something wrong with Dropbox.

I have the same problem.

"complete uninstall" - do you mean I have to remove also the Dropbox folder with all data from the computer to make this work?

Erik N

Same problem.  Updated to Mojave 10.14.2 Running Dropbox v63.4.107 on a late 2015 iMac.  I uninstalled and reinstalled Dropbox (which takes several days as my system has a million total files, which I selective synch to my computer).  It worked for a couple of days then it stalled again at Starting.  

I have restarted Dropbox and restarted the computer. I have a laptop which I did not upgrade to Mojave and Dropbox works fine on this.  My entire team relies on Dropbox.  

Do you happen to have any symlinks on the affected machine MaryGrummer? If so, could you try removing them?

As you know, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue. 

Moreover, as you also know, the best way to improve this is to use Selective Sync to reduce the file count of your Dropbox Folder - assuming that this issue is not caused by an antivirus, firewall or VPN/proxy setting to begin with. 

Keep me posted on your progress Mary! Oh, and happy new Year!