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SonnyP's avatar
SonnyP
Explorer | Level 3
3 years ago

Dropbox Syncing Issue Where Updated Files Aren't Really Updated

Hi Everyone   Has anyone experienced an issue where they edit a document. Save it. Dropbox shows it was synced and updated successfully. Then went to PC 2 to open the same document after waiting ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey SonnyP, thanks for reaching out to the Dropbox Community.

 

This is definitely a strange behavior you're reporting here.

 

Just wanted to clarify, whenever you're making edits to the files locally and they appear to sync, can you then access these edits online?

 

And when your customer makes their edits and saves the file outside of Dropbox and then uploads it, does it work?

 

How about the version history of Word, when they edit within Dropbox? Are the edits gone from there too?

 

Let me know and we'll go from there.

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