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Forum Discussion
Dropbox Syncing Issue Where Updated Files Aren't Really Updated
Hi Everyone
Has anyone experienced an issue where they edit a document. Save it. Dropbox shows it was synced and updated successfully. Then went to PC 2 to open the same document after waiting ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional info, Sonny.
I'll still need some clarifications, though.
Are these Word files shared between you and your customer? Meaning, are they in a folder that both your accounts share?
And also, after editing the files and saving them locally (which appear to have synced), if you then open them from dropbox.com, do you see the updated versions there, or the old ones?
Hi Hannah,
Thank you very much. In answering your questions:
Are these Word files shared between you and your customer? Meaning, are they in a folder that both your accounts share?
- Sorry. No. In our customer's environment, Word, Excel, and PDF files are being shared
amongst employees in a Windows 10 Home environment.
And also, after editing the files and saving them locally (which appear to have synced), if you then open them from dropbox.com, do you see the updated versions there, or the old ones?
- All shared files are living in a Dropbox Folder that was created by installing the Dropbox
desktop app. Most files sync fine. Some random files had the syncing issue where on
PC-1, the user edited say, a PDF with 2 pages and edited to where it had 10 pages.
Dropbox showed that the file had updated successfully on PC-1.
PC-2, a different user opened the same PDF file and saw 2 pages and not 10 pages.
PC-2's Dropbox showed that syncing has finished successfully too before the 2nd user
opened the same PDF file.
All computers have the latest version of Dropbox desktop installed.
Sorry, no one opens the documents using a web browser, as they prefer the convenience
of editing and viewing files locally.
Thank you very much for your assistance on this. Please let me know if you have any more questions.
Sonny
