Dropbox Syncing Issue Where Updated Files Aren't Really Updated

Hi Walter ,

Thank you very much. No worries. Any assistance is greatly appreciated. In answering your questions:

Hey @SonnyP, sorry to jump in here, but I wanted to mention that it sounds like your customer's company might be having a syncing issue.

   - I think so too, as with our customer's Windows 10 Home environment, most documents

   do not have this issue and maybe in the past 6 months, 2-3 documents had syncing

   issues.

   - In our Mac environment, I had experienced this and could easily recreate it too. In our

   Mac environment, our test file was "TestFile.doc" We added data to total 2 pages using a

   MacBook Pro.

   Then using a Mac Pro with both having the Dropbox Desktop app installed and using the

   same Dropbox email account, the Mac Pro could open the "TestFile.doc" and see all 2

   pages.

   Then, a few times later of editing the same file on the Macbook Pro and Mac Pro

   separately, meaning that the file was edited on the MacBook Pro on a Tuesday. It was

   synced with a green check arrow. Then on a Thursday, the Mac Pro opened the same file

   after the Dropbox app showed that it had synced successfully to show an older version of

   the same document.

Do they make sure that the Dropbox desktop app is 'up to date' and not still syncing (in their system tray/menu bar) their edits when they try to update the shared files in question?

   - Yes. For our customer's environment, all 12 PC's are left on 24/7 and when the Dropbox

   app pops up that there's an update, we update it. All users are trained to wait for the

   Dropbox app on each PC they use to have it display that it has successfully synced and

   that all files are up to date.

   - In our own Macbook Pro and Mac Pro environment, the syncing issue could easily be

   replicated as follows:

      1. MacBook Pro creates a "TestFile.doc" that has 2 pages. File is saved and Dropbox

      shows a green checkmark on it. Dropbox app in the title bar shows that it had

      successfully synced.

      2. MacPro opens this same "TestFile.doc" after the Dropbox box app shows that files

      were successfully synced and a green arrow showing on the file's thumbnail.

      3. MacBook Pro and MacPro can edit this file at separate times and not opening them

      at the same time with no issues.

      4. Eventually, MacBook Pro or MacPro will open the same file and see a previous version.

      This occurs after waiting to see the green checkmark on the file's thumbnail and the

      Dropbox app showing that files were synced. I can even see for example, that it was

      synced successfully 1 minute ago, yet, seeing an older file.

Thank you very much for your assistance on this. Please let me know if you have any questions.

Sonny

Do they all see the same set of files when they try to access those files through a web browser?