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diamondblend's avatar
diamondblend
Explorer | Level 4
2 years ago

Error 400 when trying to open a link someone shared

This Error 400 message keeps popping up. I don't use dropbox too often but it first happened a week ago with one file. Eventually, a friend resent the link days later and it worked.

Now someone else has sent me a link, and error 400 again. I've tried incognito mode, no luck. Tried it on my phone, no luck. Cleared cache and all./

 

What's going on?

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, monica97! Can you please click on the “Link for editing” option and send us a screenshot of what you see there, as well? 

     

    Also, you mentioned previously that you’re able to open this link fine on your end; can you please open an incognito window on your browser and open the shared link from there, without logging into your Dropbox account? Does it still preview alright for you?

  • monica97's avatar
    monica97
    Explorer | Level 3
    2 years ago

     

     

    and Yes, I can open the link in an incognito window.  I get the options to Join Folder, Copy to Dropbox or Download.  I can see the subfolders and open them and see all the files within them.  I'm able to open the files as well.   

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying that out! Your contractor shouldn’t be having an issue then, since you can access the shared link normally. 

     

    Has she tried a different browser or an incognito window, as well?

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