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Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorNo worries, let's try to solve this together.
Are you only getting errors for this shared link, or for any other new shared links on your account?
Is the link to a file or folder on your account?
Hi Jay,
Thanks for the message and help.
This is the eg. of a link to a mp4 file that used to work
[Removed as per Community Guidelines]
but now none of links that I create by setting SHARE option to mp4 works. And I tried it in different folders.
But if I use a link to e.g. PDF file, then it will open with no problem.
I thought that my space limit was too small, so I deleted a number of large mp4 videos but this didn't help either.
So I am in the dark as to what happened?
Rgds
Ollie
I tried this link again in the previous message and it failed same as before, so this is solid. I hope it will also fail when you try it as then you can make more sense out of it. Let me know.
And below is a screenshot of the message that appears when link is executed.
- Jay
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
To reiterate what many, many others have said this error, which I did not experience until yesterday, is affecting my customers as well. Asking them to switch browsers, run in incognito mode or do a wholesale reset of their browsers in order to conduct business is not an option.
I can't speak for others, obviously, but I have tried various browsers and private/incognito in those and nothing works. Cleared caches etc. These are not viable workarounds.
