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Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.
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I am facing same
- Jay
Dropbox Community Moderator
Hi DanielleDelosSantos, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
- Me & my team are having the same issue. I can not have my team member access our video file folder without getting this error. Is there a site wide fix being worked on Dropbox?
Hello I am new in the community.
No files are being displayed on Edge-Browser.
On Chrome no information is being displayed on Chrome.
The links that I saved to open directly files are working still on Edge.
But nothing is being displayed in the directories.
On Chrome the navigation is being displayed but not the files
- Jay
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
To reiterate what many, many others have said this error, which I did not experience until yesterday, is affecting my customers as well. Asking them to switch browsers, run in incognito mode or do a wholesale reset of their browsers in order to conduct business is not an option.
I'm experiencing this as well! Huge inconvenience since this is how my team sends projects for review and I can't review them!
I keep getting this as well, you're not alone. I use Dropbox for work and this is super frustrating!
Mine is still not working
