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Forum Discussion
Error message when trying to upload a short video
hello, I am a novice user so please bear with me if I do something wrong here. I have a basic dropbox account, I use it for storing evidence for the police of crimes that regularly occur in my street. I download the footage in question from CCTV and upload it to dropbox then send the appropriate link to the police When they have received it I delete it as I don’t have much storage space on Dropbox.Trouble is since yesterday whenever I try to upload a short video I get an error message. I signed in I signed out still error message I deleted the app I downloaded the app again still get the error message I’ve changed the Wi-Fi I have sufficient speed still getting error message can you help?
6 Replies
- Walter
Dropbox Community Moderator
Hey daveandvera, sorry to hear you're having issues with this.
Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?
Do you get the same error when uploading via the (+) button within the Dropbox app by the way?
Any additional information is more than welcome!
IPad version 15.7.3 ,I think app is 318.2 but not sure if I tried to go to upload a photo direct from my photo album on the iPad I get the same error message, if I start in the dropbox app and tried to add with the plus sign something from my photo folder I got the same error message
Hi Walter, another weird thing happened as well, during the process of trying to upload to dropbox it said housekeeping in progress but only for a few seconds, then when I tried again it said camera uploads not enabled so I enabled them then it said videos not enabled so I enabled them this has never happened before I’ve never had this happened before and I’ve been uploading videos for a couple of years no problems this is the first time these settings have ever been presented during the process
Hi again Walter, update important, I got it to work! This time I opened up the app for the CCTV system and uploaded from that directly to dropbox and it worked, however it still doesn’t work if I start with photos on the iPad and select upload to Dropbox and it doesn’t work from the dropbox app with a plus symbol so I really suspect it’s Apple software messing everything up again
- Walter
Glad to hear you got it to work! Have you checked for any pending OS updates on your device daveandvera?
It just says the operating system is up to date, I find that whenever Apple forces you into an update something always has to be put back to my preferences. They always switch the Bluetooth on which I hate tick the box for GameCenter which I would never use all sorts of sneaky switch ons
Ever since Apple came out with the iPhone I have been a fan but these last few years ihave seen them for what they are money grabbing world dominating manipulative with a hidden agenda the iPhone I have at the minute it’s the last one I’ll ever be buying Apple is great when everything is playing nicely together but when you want to do something that they don’t want you to do or they decide it’s time they want you to buy another phone and brick your older phone you know somebody is pulling the strings to control people like sheep Rant over Lol
