Error "We have paused your sharing activity. Your files may contain phishing items".

Hey ema252, welcome to our Community!

It sounds like your sharing activity has been interrupted. You can read more about this here.

Did you get an email from Dropbox informing you about this? If so, do you have an option there to click on the link in order to remove the suspension?

Let us know what you find and we'll take it from there. 

Hi Megan and thanks for your reply. Unfortunately I did not receive any email informing me of this suspension. I also checked my spam, but no email arrived. I also tried to read the information at the link you sent me, but I did not find any solution, except to contact support. Can you help me in any way?

Hi ema252, I just sent you an email!

I'll be happy to continue troubleshooting with you there. Thanks a bunch! 

Hi I checked all the files in the dropbox folder, but I didn't find anything suspicious. How can I solve the problem? I can't even contact support. Thanks

Hi ema252, did you receive the email from my colleague, and were you able to reply to their email?

hi, yes i also replied to the email. Do you have a way to unlock my account? please i'm desperate!

I don't see a reply to the email under the ticket ID my colleague created. 

Are you certain that you replied to the correct email? Do you have the ticket ID on your end to ensure you're seeing the correct ticket?

Hi, I haven't received any email with a ticket. The only email I received came from community@dropboxforum.com and the text was the following: "The error you're encountering suggests that the platform has paused your sharing activity due to potential phishing concerns. To resolve this, check the files in the folder for any harmful or suspicious content and remove anything that might violate the platform's guidelines. If the issue persists, try contacting support through alternative channels like their help center or social media, as direct contact may not be available.". I responded to this email with the same words I wrote before: "Hi I checked all the files in the dropbox folder, but I didn't find anything suspicious. How can I solve the problem? I can't even contact support. Thanks". I repeat, I have not received any email opening a support ticket.

Hey ema252!

I reached out to your Community-linked email address, in order for us to investigate further.

Would you be able to check your junk/spam folder and see if the email ended up there by any chance? 

Hi Megan, I confirm that I received the email with the ticket. It had arrived in spam and I hadn't seen it, sorry. I have now replied to the ticket confirming my email thanks