Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
1 year ago

File explorer "not responding" error during move to Dropbox

I was uploading a large amount of files via "move" from my Desktop.  The File Explorer froze and went to "Not responding" part way through and now my files are neither in the original location nor di...
desktop
Dropbox Basic
sync
upload
windows
Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
1 year ago

I'm using Windows 8.1 (this is a really old pc we havent used in a while). 

 

I did manage to find the files in the "Dropbox" folder on my local device after restarting but nothing is uploaded.  And I'm not seeing any sync options.  I reinstalled the desktop app and its not seeing these files from the local at all.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Do you see a small Dropbox icon in your system tray, by the clock, Blkbelt901?

 

If so, please hover over it, to see the sync status of the app.

  • Blkbelt901's avatar
    Blkbelt901
    Explorer | Level 4
    1 year ago

    The icon is completely missing. It claims to be synced when I open the desktop app.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions