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Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 years ago

File explorer "not responding" error during move to Dropbox

I was uploading a large amount of files via "move" from my Desktop.  The File Explorer froze and went to "Not responding" part way through and now my files are neither in the original location nor di...
desktop
Dropbox Basic
sync
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windows
Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 years ago

Hi - i have a shortcut on my desktop that opens the app.

 

I spent the weekend manually moving the files out of the dropbox folder to an external harddrive so at least I was able to save my content.  Thank you everyone for the help but I'm just going to chalk this up to antiquated systems not cooperating with newer software.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Blkbelt901.

 

Indeed, it seems that Windows 8.1 computers are no longer supported by Dropbox, so that's probably the reason for your issue here.

 

If you need help with anything else, though, do let us know.

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