File request folders not syncing

Hi there fabmol, sorry to hear you're having issues with this.

Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests? 

Let me know what you find and we'll take it from there, Fabio. 

HI Walter, it looks like its stuck in a uploading phase and never complete

H fabmol, could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off.

Afterwards, re-download the app from here.

I've done that and finally everything is up to date.

I'll keep my eye on the file requests folder as files come in later today to see if it syncs up properly.

Thanks, keep us informed on any updates!

Hi

So files are syncing but the folder structure (based on last upload) doesn't change. See below, there was a file uploaded (just under green bar, that's the folder). Usually the file just uploaded would push the folder to the top of the file requests list as I sort by most recent. 

It not happening

Have you tried refreshing Finder by moving to another folder and then back into this folder? 

yes I have as well as force quit finder

Does this behavior (where the file doesn't move up automatically) occur with other files, and not just file requests?

What about in other folders unrelated to Dropbox? 

Hi Fabio - I've run into the same issue in the past and I discovered, at least on my machine (Mac, OS 14.1), that Dropbox created a NEW folder in my primary root folder called File Requests and it was under there as a subfolder. So, if you check your Dropbox root folder alphabetically, you may find what you're looking for. I did. Fingers crossed for you!