File request folders not syncing

Question

Hi
&nbsp;
I use file requests heavily and up until a few days ago any new files uploaded through file requests would show up on my desktop pretty quickly.&nbsp;
&nbsp;
Over the last few days, uploaded files are not syncing to the desktop. A few days ago I did see the file requests folder went into "online-only, no idea how. I've changed it back to "make available offline" but the latest files not syncing.
&nbsp;
I have to search for the folder/file in the dropbox app and then request to show in the folder and then it shows in Finder.
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I'm on OS-X (13.1) and dropbox v168.3.4773
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Any ideas about what is going on?
&nbsp;
Thanks
Fabio

DoofedUp · Answer

Hi Fabio - I've run into the same issue in the past and I discovered, at least on my machine (Mac, OS 14.1), that Dropbox created a NEW folder in my primary root folder called File Requests and it was under there as a subfolder. So, if you check your Dropbox root folder alphabetically, you may find what you're looking for. I did. Fingers crossed for you!

Walter · Answer

Hi there fabmol, sorry to hear you're having issues with this.
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Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests?&nbsp;
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Let me know what you find and we'll take it from there, Fabio.&nbsp;

fabmol · Answer

HI Walter, it looks like its stuck in a uploading phase and never complete

Jay · Answer

H fabmol, could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off.
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Afterwards, re-download the app from here.

fabmol · Answer

I've done that and finally everything is up to date.&nbsp;I'll keep my eye on the file requests folder as files come in later today to see if it syncs up properly.

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File request folders not syncing

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