We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
File upload gets hung up or loses connection
I am able to upload files to my account up to around 20 MB. However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good intern...
I have tried three browsers and private/incognito browsing as well, but uploads above about 20 MB still get hung up. As mentioned, I have plenty of account space and a good internet connection. Any ideas? Thanks.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey rogerky72, sorry to jump in here, but could you try rebooting your modem and computer and try again?
If you still get the same results, I'd appreciate a screenshot of the exact error you're getting.
If you still get the same results, I'd appreciate a screenshot of the exact error you're getting.
Having the same issues as I've given up trying to get the desktop app to work. Really wish it would upload files in order to at least when the web upload randomly cuts out (not because of losing internet) I can start up again with the last file.
this is a problem that has been occuring for 4 years. there's already a 13 page thread about it without any assistance from Dropbox because it does not occur enough for them to care
- Megan
Hi zdroberts & huyness, how are you today? I'd be happy to help and look into this for you!
Can you let me know your app's version, along with its syncing status, please? How long have you noticed this behavior?
Keep me posted and we'll take it from there.
Can anyone help with the error below? The internet is working fine on all other devices.
- Jay
Hi ashleywchism, have you tried using another browser when uploading files to see if the issue occurs again?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Is this fixed? I have been trying to do this for over 10 days and have been unable to upload a file with the same issue every single time. This is very frustrating and what poor customer service to see so many of us are having the same issue and nothing is being done.
The message continues to pop up, no matter the browser or how many times I check and reboot "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." that is not the case. I would like this issue fixed or an update asap.
