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Forum Discussion
Files did not sync because of clock error
Help! I traveled for work for 2 months and came back home. My computer at home had the clock time from before I left. So I synchronized the clock to internet time. New work is now syncing. However, Dropbox did not sync any of the work I did for 2 months (which is in Dropbox on the cloud) to my computer at home. I think that is because of the clock issue - it doesn't recognize those 2 months of files as "new".
Is there any way to persuade Dropbox to do a general sync of all files, not only files that newly arrive on the cloud?
Or is there another way to solve this problem?
8 Replies
- Hannah
Dropbox Community Moderator
Hey druffolo, thanks for reaching out to us.
Syncing should be automatic and there's no option to force it, I'm afraid.
Are the updates you made to your files available on dropbox.com? Or just on your computer?
Is syncing finished now, or is the app still trying to sync?
You can see the sync status, by hovering your mouse over the Dropbox icon in your system tray/menu bar.
Let me know what you find.
Yes, the two months of updates are available on dropbox.com, but they are not syncing to my home computer.
My home computer says "Your files are up to date." Note that the clock jumping event was 3 days ago. So it is not trying to sync with those two months worth of updates, but it syncs with new updates (since 3 days ago). Thanks for asking.
The ability to request a general sync/check of all files would be a good feature to add to Dropbox in the future.I guess an extreme solution might be to uninstall Dropbox on my home computer and delete all files from Dropbox-syncing folders, and then reinstalling Dropbox so it downloads all the files again, including the files from those two months.
Are there any less drastic/time consuming solutions?
- Mark
Super User II
A reinstall of Dropbox over the top should just resync everything - www.dropbox.com/downloading
Thanks, but I tried that (twice) and didn't see any change in syncing.
- Walter
In that case, you can try fixing your hardlinks and permissions too druffolo
If the issue persists afterwards, you can reach out to our support team directly for further assistance with account and device specific information.
In any case, please keep us posted!
