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Files disappeared from dropbox after moving them from mac to dropbox app in finder
Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finder. I looked on the desktop versions, my moved files weren't there. I contacted dropbox support, they suggested deleted files, events, re-installing the app on the computer, nothing worked. They want the moved files exact names, which I do not have.
There is a peculiar thing that some of the files moved from my computer appear like ghosts icons in dropbox recent files, just to disappear once dropbox loads up all the folders. So i suspect my files are somewhere, but customer service cannot find them or didn't look enough. Anyone with same problem? thank you!
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- The agent said it’s nothing he can do. Files are gone somewhere in Dropbox limbo. I know they are there somewhere because one of my movie editing programs asked to go to its files there. Those were some of the moved files as they were large.
Had the same issue and I tought I lost data permanently... Then I noticed it's just uploading... you can check the process from the dropbox icon next to time (on mac)
