Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

benraph's avatar
benraph
Explorer | Level 3
2 years ago
Solved

files disappearing immediately from Mac, but still visible on site and Windows

Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doe...
desktop
Dropbox Basic
Mac
sync
Web
windows
  • Jay's avatar
    Jay
    2 years ago

    Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

     

    You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi benraph, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the folder in Finder, and another on the website and Windows machine showing the same folder without the files in question?

 

This will help me to assist further!

  • benraph's avatar
    benraph
    Explorer | Level 3
    2 years ago

    Thanks, here are three pics, as requested. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

       

      You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

      • benraph's avatar
        benraph
        Explorer | Level 3
        2 years ago

        Wow, that was it, thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!