Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tina tang's avatar
tina tang
New member | Level 2
2 years ago
Solved

"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error

There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync

desktop
Error Messages
sync
windows
  • tina tang's avatar
    tina tang
    2 years ago

    Hi,

    Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

    Thanks again!

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey tina tang! Welcome to our Community. 

     

    Can you send over a screenshot of what you see exactly? It may be easier to have a visual first.

     

    Other than that, I’d like to know the app version of your Dropbox app. 

     

    Let me know, when you’ve got more info.

  • tina tang's avatar
    tina tang
    New member | Level 2
    2 years ago

    Hi,

    Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

    Thanks again!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it, tina tang! Don’t hesitate to reach back, if you need something else.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!