Files not appearing on 2nd device

Question

Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both devices. New files I upload to dropbox on one device I can't see from the other device. They are both connected to the same dropbox account. Does anyone know why this is happening and what I should do to fix the issue?

Walter · Answer

Hi MarkK01886, sorry to hear about your syncing issue.
&nbsp;
Can you please let me know the desktop app's exact status as shown in the menu bar/system tray of both of your devices?
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This will help me assist further.&nbsp;

MarkK01886 · Answer

Hi Walter. Thanks for replying. Both devices are signed in using the same email and the status says Dropbox 166.4.2920 up to date. I was hoping they wouldn't match and that was the issue but they match.

Thanks!

Jay · Answer

Hi MarkK01886, what OSes are running on both devices?
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Are these files in specific folders, or just randomly located on the account?
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Do you have selective sync enabled on the new device by any chance?

MarkK01886 · Answer

Both devices are running Windows 11. The files are in specific folders, not to say the issue is only in a specific folder as it has happened in several folders. I don't have selective sync enabled.&nbsp;I did notice today, while working on my mini pc at work, that there was a file in one folder referencing a sync issue with my laptop (at home). Not sure why that happened but I'm planning to save a file on this device (at my office) and see if I can see it from my laptop at home tonight.

Jay · Answer

Thanks, it might also be worth adding a test file directly onto the Dropbox site to see if it sync to both machines you're using, just to see the behavior.

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Files not appearing on 2nd device

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