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ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Files not available offline - Mac OS Ventura

I’m using Dropbox Plus with Mac OS Ventura 13.3.1

My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why.
I want them all back on my computer. I tried right clicking the Dropbox icon and selecting ‘Make available offline’. Dropbox spent some time syncing, and says 'Your files are up to date', but now most of my files have both the green tick circle and the cloud with a downward arrow, and they are not available offline.  I did this again for the main folders I have in Dropbox but it didn't help. 

If I double click on an individual file to open it, Dropbox does then download it and the cloud icon disappears for that file. Obviously I can't go through and do this for hundreds of files. 

 

Searching this forum, it seems to be an ongoing problem. The Dropbox tech team suggested opting out of the Mac Beta version, but when I go to Preferences -> General, there is no option to do this.
This is very frustrating. I tried the Dropbox online chat but they couldn't fix it. Can anyone help with fixing this?

desktop
Dropbox Plus
Mac

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ashcat, the File Provider version of Dropbox is the version of the app that allows you to use Dropbox with the most recent macOS versions.

     

    You can read more about it here.

     

    As for the message that you don't have in your preferences, it's because you're already on the File Provider version, you're updated.

     

    And the setting you mentioned about new files added as online-only, is simply a setting that allows you to choose how to sync new files added to the account (online-only or available offline); it doesn't have to do with the issue at hand.

     

    However, as Megan mentioned, our team is aware of the issue and is working towards a solution.

     

    When we have news, you'll be updated as well, so apologies for any inconvenience in the meantime.

  • Max Wheeler's avatar
    Max Wheeler
    New member | Level 2
    2 years ago

    I have this exact same issue - any advice?  Long time user - really struggling to use dropbox now...

     

  • Max Wheeler's avatar
    Max Wheeler
    New member | Level 2
    2 years ago

    Hi - having exactly the same issue - longtime user finding it almost unusable atm. Any advice - have checked those pages. Is this some kind of clash with Mac OS? Basically I cant force it to offline files, but it will sometimes offline them if i try to load them in a third party app. Really frustrating 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI Max Wheeler, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

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