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Forum Discussion
DeoTech3
2 years agoExplorer | Level 3
Folder shared with a user opens in the web instead of Windows Explorer
Hi,
I am having an issue with a folder that is being shared to a user.
When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them...
DeoTech3
2 years agoExplorer | Level 3
Hi Nancy,
It's less the user adding the folder to their account, and more an admin giving the user permissions to the folder by sharing the folder with the user.
So far, I've had the user wait up to 4 hours and it still hadn't come through, so I had to do the re-index fix.
As for the average folder size, they range anywhere between 10MB to 500MB.
The most recent one that I let sit for 4 hours was 12.8MB.
Thanks,
Dale
Nancy
Dropbox Staff
2 years agoHi again, Dale! Can you clarify what’s your current plan?
If you’re on Dropbox Business, is this user part/member of your team as well, or are they an external user instead?
- DeoTech32 years agoExplorer | Level 3
Hi Nancy,
That would be Dropbox Business.
This user is part of the same team that the content is being shared from.
Thanks,
Dale
- Nancy2 years ago
Dropbox Staff
Thanks for clarifying, Dale! Have you also checked the team selective sync settings to make sure the default option isn’t to have folders stored on the Dropbox website only?
This would prevent them from syncing locally to the desktop app, so it’s a possible explanation.
- DeoTech32 years agoExplorer | Level 3
Hi Nancy,
Here are the settings set for the team.
My understanding with 'Online-only' meant that the folders would still be visible in the explorer and in the app, just not stored on the computer until opened.
When reviewing selective sync on the user side, the shared folder does not appear in the selective sync settings.
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