Forum Discussion

Johnnykick's avatar
Johnnykick
Explorer | Level 3
5 years ago

"Grant Access" on an Apple Mac.

Hi - hope someone can help me. I have been a user of dropbox for years and find it very useful. Installed and all good on my MacBook Air but when I try and open a file directly from finder on my ...
desktop
Error Messages
Mac
sync
Mark B's avatar
Mark B
Explorer | Level 3
4 years ago

I have the same problem. Making the file "Local" by right clicking > Smart Sync helps but this isn't the intended functionality. Is there another solution?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Mark B, how are you today?

     

    Does this happen with all of your files within your Dropbox folder, or just specific ones? 

     

    If you notice this behavior on Excel files only, let me know. 

     

    Thanks! 

    • Mark B's avatar
      Mark B
      Explorer | Level 3
      4 years ago

      Hi Megan, This seems to happen on all off-line files, although the "Grant File Acces" pop-up only seems to appears on office files (pptx, docx, xlsx) where as, for example a pdf, goes straight to a 'The file "XX" couldn't be opened' pop-up. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Interesting, Mark B! 

         

        Would it be okay for me to send out an email to you, so we can have a closer look into this? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!