Forum Discussion

Johnnykick's avatar
Johnnykick
Explorer | Level 3
5 years ago

"Grant Access" on an Apple Mac.

Hi - hope someone can help me. I have been a user of dropbox for years and find it very useful. Installed and all good on my MacBook Air but when I try and open a file directly from finder on my ...
desktop
Error Messages
Mac
sync
Elixir's avatar
Elixir
Star | Level 19
5 years ago

Hello Johnnykick, from the sync icon next to your excel file, it could be that the file is not fully dowloaded. Can you please first right click, from smart sync menu make it local before opening? What happens to other excel files which has solid green sync icon?

Johnnykick's avatar
Johnnykick
Explorer | Level 3
4 years ago

Hi Elixir,

 

This is happening again to me even on local files.

 

I can't access any Excel files now. I can access word files and other office docs just excel.

 

It does the same as before - the files are all ticked green as being local files as well!?!?

 

can you help?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Johnnykick, hope you don’t mind me jumping in. 

     

    Can you clarify what’s the exact OS that you’re using? 

     

    Also, I’d appreciate it if you can send me the app version of your Dropbox app, as well as a screenshot of what you see when accessing these files. Just make sure none of your personal info is showing. 

     

    Thanks a lot!

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